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Individual Access

Principle #9 – Individual Access

Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information and will be given access to that information. An individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

9.1 Upon request, Telepath will inform an individual whether or not the organization holds personal information about the individual, and will provide that individual with a reasonable opportunity to review the personal information in his or her file.

9.2 Telepath will allow the individual access to his or her personal information once the individual has provided Telepath with a written request application. Telepath will make the application available to customers through Customer Service Representatives and to employees through the Human Resources Department. The application will include sufficient information to permit Telepath to provide an account of the existence, use, and disclosure to any third parties of this personal information. Telepath will use the application only for this purpose.

9.3 Telepath will respond to an application for individual access to personal information within a reasonable time and at minimal or no cost to the individual. The requested information will be provided or made available in a form that is generally understandable.

9.4 Telepath will be as specific as possible in providing an account of third parties to which it has disclosed personal information about an individual. When it is not possible to provide a list of the organizations to which it has actually disclosed information about an individual, Telepath will provide a list of organizations to which it may have disclosed information about the individual.

9.5 In certain instances, Telepath will not be able to provide the individual access to his or her personal information. For example, Telepath will not provide access to information where the information requested is prohibitively costly to provide; where the information contains references to other individuals; where the information cannot be disclosed for legal, security or commercial proprietary reasons; where the information is subject to solicitor-client or litigation privilege; or where the information can best be available from another source (for example, through a medical practitioner). In each case, Telepath will provide reasons for denying any access to personal information.

9.6 When an individual successfully demonstrates the inaccuracy or incompleteness of personal information, Telepath will amend the information as required. Depending upon the nature of the information challenged, amendment involves the correction, deletion or addition of information. Where appropriate, the amended information will be transmitted to third parties having access to the information in question.

9.7 When a challenge is not resolved to the satisfaction of the individual, Telepath will record the substance of the unresolved challenge. When appropriate, the existence of the unresolved challenge will be transmitted to third parties having access to the information in question.